Privacy

Privacy Policy

Your privacy matters to us. WAQIA collects the information we need to take your order, deliver it, support you afterward and run the store responsibly. This page explains what we collect, why we collect it and the choices you have.

Demo policy — not legal advice. This page is original demo copy for the WAQIA store build. It must be reviewed and approved by the store owner and a qualified legal adviser before launch, and updated to match the final hosting, courier, email and analytics providers.

Who we are

WAQIA is a women's clothing store based in Dhaka, Bangladesh. In this policy, “we”, “us” and “our” mean WAQIA. You can contact us at hello@waqia.bd or +880 1700-000000.

What we collect

We collect information in a few different ways:

Order information. Your name, phone number, email address, delivery address, order contents and order value.
Account information. If you create an account, your name, email address, phone number, password (stored in a protected form) and order history.
Messages. What you send us by email, WhatsApp, the contact form or another channel, including any photographs you choose to share.
Technical information. Basic server logs such as IP address, browser type, device type and the pages you visit, used to keep the store secure and working.
Cookies and similar technologies. Small files that keep your cart, session and security token working. See the cookies section below.

We do not receive or store card numbers, bank account details or mobile-wallet credentials. At launch, payment is cash on delivery only; the courier collects cash when your order arrives. If we add an online payment method later, we will update this policy before it goes live.

How we use your information

We use your information to:

Prepare, pack and deliver your order.
Contact you about your order, an address, a size or an exchange.
Answer questions and provide support.
Handle exchanges, damaged items and delivery problems.
Keep records for accounting and legal purposes.
Prevent fraud, misuse and security problems.
Understand how the store is used so we can improve it.
Send you updates or offers, but only where you have asked to receive them.

We do not sell your personal information.

Who we share it with

We share only what is needed for the relevant task:

Delivery partners, to deliver your order and collect cash on delivery.
Hosting and email providers, which store the store's data and send order messages on our behalf.
Service providers that help us run the store, such as technical support or analytics, where they have agreed to protect the information.
Professional advisers and authorities, where we are required by law or need to protect our rights, customers or staff.

Some of these providers may store information outside Bangladesh. Where that happens, we take reasonable steps to ensure the information receives appropriate protection.

How long we keep it

We keep order records for as long as we need them to run the store and meet our accounting and legal obligations. Account information is kept while your account is open. Messages are kept long enough to resolve your question and improve our support. Marketing information is kept until you unsubscribe or ask us to stop. When information is no longer needed, we delete it or anonymise it.

Cookies

The store uses cookies that are necessary for it to work: keeping your cart, remembering your session, protecting forms and remembering your language or currency choice. These cookies do not require consent in every jurisdiction, but we explain them here for transparency.

At launch we do not use advertising cookies. If we add analytics or advertising tools later, we will update this policy and ask for consent where the law requires it. You can also block or delete cookies in your browser, although some parts of the store may stop working.

Keeping your information safe

We use reasonable technical and organisational measures to protect your information, including access controls, secure connections and limited staff access. No system is completely secure, so please use a strong, unique password for your account and tell us promptly if you think someone has accessed it.

Your choices

Depending on the circumstances, you can ask us to:

Show you the personal information we hold about you.
Correct information that is wrong or incomplete.
Delete information we no longer need.
Stop sending you marketing messages.
Answer a question about how we use your information.

To make a request, email hello@waqia.bd. We may need to verify your identity before we act. Some information must be kept for legal or accounting reasons, and we will explain if that applies.

Children

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will remove it.

Changes to this policy

We may update this policy when the store, our providers or the law changes. The latest version will always be on this page, with the date below. If a change is significant, we will make it clear on the store.

Contact

Questions about this policy or your information? Email hello@waqia.bd, call or message +880 1700-000000, or write to House 00, Road 00, Dhanmondi, Dhaka 1205.

Demo policy — last updated 8 November 2026. This wording is a placeholder for the store build and requires owner and legal review before launch.